1. Free trial
The 14-day FINARCOVA trial is free, requires no payment card and does not create a charge. If you do not purchase a subscription, paid access does not begin.
2. Paid subscriptions
Paid subscriptions are processed by Paddle as Merchant of Record. Unless required by applicable law or otherwise approved under Paddle's refund rules, paid transactions are generally non-refundable and non-exchangeable.
3. Cancellation
You may cancel a subscription using the Paddle Customer Portal accessible from FINARCOVA's Manage Billing feature or from Paddle's buyer support. A normal scheduled cancellation takes effect at the end of the current billing period and prevents future renewal charges. Access continues through the paid period.
4. Refund and withdrawal requests
Refund and statutory withdrawal requests are handled through Paddle. Use the support link in your Paddle receipt or billing portal, or visit Paddle's buyer-support service. Any mandatory withdrawal or refund rights under applicable law remain unaffected.
5. Billing errors
If you believe you were charged incorrectly or more than once, contact Paddle buyer support and notify FINARCOVA at support@finarcova.com so the issue can be investigated.
6. Paddle policies
For paid transactions, Paddle's Buyer Terms and Refund Policy also apply and may provide additional mandatory or location-specific rights.